Help - Troubleshooting - OverDrive MP3 Audiobooks

• What should I do if my OverDrive MP3 Audiobook does not completely download?
• Instead of the audiobook I expected, I downloaded a file with the extension 'ODM'. Where is my OverDrive MP3 Audiobook?
• I downloaded an audiobook using Firefox but am unable to open it. What should I do?
• I encountered a problem while downloading a Part of an OverDrive MP3 Audiobook, and now, OverDrive Media Console won't let me download that Part again. What should I do?
• When I try to download an OverDrive MP3 Audiobook, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. What should I do?
• I am unable to transfer OverDrive MP3 Audiobook titles to my iPod Shuffle using OverDrive Media Console. How can I transfer OverDrive MP3 Audiobooks to my iPod Shuffle?
• I am unable to transfer OverDrive MP3 Audiobook titles to my Zune using OverDrive Media Console. How can I transfer OverDrive MP3 Audiobooks to my Zune?
• I tried to transfer an OverDrive MP3 Audiobook to my Apple device, but I got an error reading 'An error occurred while attempting to transfer "Title"'. What should I do?
• I tried to transfer an OverDrive MP3 Audiobook to my Windows Mobile Device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' What should I do?
• I cannot find the information I am looking for. What should I do?

What should I do if my OverDrive MP3 Audiobook does not completely download?

Whenever you need to download an audiobook, or a Part of an audiobook, you can do so using the 'Download' option of OverDrive Media Console as follows:

1. Open OverDrive Media Console.
2. Locate the desired title in your 'Media Library', and single-click it.
3. Click the 'Download' button.
   The 'Download' dialog box is displayed, and lists all of the Parts of the selected title.
4. If you are not already online, connect to the Internet.
5. Locate the Part which you want to download, and place a checkmark in the checkbox to the left of the desired Part.
6. Click the 'OK' button.
   The selected Part will begin downloading, and the download status will be displayed in the lower-right hand corner of OverDrive Media Console.

Back to top

Instead of the audiobook I expected, I downloaded a file with the extension 'ODM'. Where is my OverDrive MP3 Audiobook?

The download of an ODM file is part of the OverDrive Media file download process. However, the ODM file should automatically be processed, and prompt the OverDrive Media Console to open.

If you have not yet downloaded and installed OverDrive Media Console, click here for download and installation instructions.

If you have installed OverDrive Media Console, you may need to adjust your file associations. File associations tell a computer which program should be used to open a file. To determine if you need to adjust file associations, double-click the ODM file. This should launch OverDrive Media Console and allow you to use your media title. If this does not launch OverDrive Media Console follow the instructions below to manually set the file association for the ODM file type.

Manually set the file association for the ODM file type as follows:

If you have Windows Vista…

1. Go to Start > Control Panel > Default Programs.
2. Click 'Associate a file type or protocol with a program'.
   The computer lists the file types used on your system. It can take a few moments for the list to be available.
3. Select '.odm' and click 'Change Program'.
4. If the OverDrive Media Console is not listed, select Browse and scroll to the OverDrive Media Console folder.
5. Select 'MediaConsole.exe' and click Open.
   The OverDrive Media Console should appear as a Recommended Program.
6. Click OK.
   Windows will reassign the file association.
7. Click 'Close' to close the Default Programs' dialog.

If you have Windows XP, Windows ME, Windows 2000, or Windows 98SE…

1. Open Windows Explorer.
2. Go to Tools > Folder Options > File Types.
   The 'Folder Options' dialog box is displayed.
3. In the 'Registered file types' box, find the entry for 'ODM'. Single-click the 'ODM' entry.
   The 'ODM' entry is selected.
4. In the 'Details for "ODM" extension' box, click the 'Change' button.
   The 'Open With' dialog box is displayed.
5. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
6. Click 'OK' to save your change and close the 'Open With' dialog box.
7. Click 'OK' to close the 'Folder Options' dialog box.
8. Double-click the ODM file you downloaded to launch the OverDrive Media Console and access your media title.

Back to top

I downloaded an audiobook using Firefox but am unable to open it. What should I do?

You may need to specify what Firefox should do with ODM files. The ODM file is a preliminary download; once it is downloaded, you can then download the actual audiobook file(s) from within the OverDrive Media Console application.

Access OverDrive MP3 Audiobooks using Firefox as follows…

If you have Firefox 2.x…

1. Open Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Select 'Content'.
   The 'Content' options are displayed.
4. Under the 'File Types' heading, click the 'Manage…' button.
   The 'Download Actions' dialog box is displayed.
5. Select the 'ODM' file extension and click the 'Change Action' button.
   The 'Change Action' dialog box is displayed.
6. Select option 'Open them with this application'.
   The 'Select Helper Application' dialog box is displayed.
7. In the 'Select Helper Application' dialog box, navigate to the location at which OverDrive Media Console is installed (by default the application is installed to C:\Program Files\OverDrive Media Console) and select 'MediaConsole.exe'.
8. Click 'Open' in the 'Select Helper Application' dialog box.
   The 'Select Helper Application' dialog box closes.
9. Click 'OK' in the 'Change Action' dialog box.
10. Click 'Close' in the 'Download Actions' dialog box.
11. Click 'OK' to exit the 'Options' dialog box.
12. Be sure you are connected to the Internet, and browse to the file you were unable to open. Double-click the file.
    OverDrive Media Console launches, allowing you to use your audiobook file(s).

If you have Firefox 1.x…

1. Open Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. In the 'Options' dialog box, click the 'Downloads' button.
4. Under the heading 'File Types', select either 'ODM OverDrive.Media' or 'application/x-od-media' (the option you will see will vary depending on the version of Firefox you are using) and click the 'Change action' button.
   The 'Change Action' dialog box is displayed.
5. Select 'Open them in this application'.
   The 'Choose Application' dialog box is displayed.
6. Browse to 'OverDrive Media Console' and double-click 'OverDrive Media Console'.
   The 'Choose Application' dialog box is closed, displaying the 'Change Action' dialog box again.
7. Click the 'OK' button to save your change.
   The 'Change Action' dialog box is closed, displaying the 'Options' dialog box again.
8. Click 'OK' to exit the 'Options' dialog box.
9. Be sure you are connected to the Internet, then browse to the file you were unable to open. Double-click the file. OverDrive Media Console launches, allowing you to use your audiobook file.

Back to top

I encountered a problem while downloading a Part of an OverDrive MP3 Audiobook, and now, OverDrive Media Console won't let me download that Part again. What should I do?

Follow these steps to download the Part:

If you have Windows Vista…

1. Close OverDrive Media Console.
2. In Windows Explorer, go to Documents > My Media > MP3 Audiobooks, and open the folder for the title that you are trying to download.
3. Delete the file that corresponds to the incomplete Part.
4. Open OverDrive Media Console.
5. Select your title and click on 'Download'. You should now have the option to re-download the incomplete Part.

Please note that downloads of Parts cannot be resumed from the point at which they were interrupted.

If you have Windows 98SE, Windows 2000, Windows ME, or Windows XP…

1. Close OverDrive Media Console.
2. In Windows Explorer, go to My Documents > My Media > MP3 Audiobooks, and open the folder for the book that you are trying to download.
3. Delete the file that corresponds to the incomplete Part.
4. Open OverDrive Media Console.
5. Select your book and click on 'Download'. You should now have the option to re-download the incomplete Part.

Please note that downloads of Parts cannot be resumed from the point at which they were interrupted.

Back to top

When I try to download an OverDrive MP3 Audiobook, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. What should I do?

This error typically indicates that your browser's temporary Internet files are too full to process the download. This can be corrected by clearing the temporary Internet files from your web browser as follows:

If you are using Internet Explorer 7.0…

1. Launch Internet Explorer.
2. Go to Tools > Internet Options.
   The 'Internet Options' dialog box is displayed.
3. On the 'General' tab, click the 'Delete...' button under the heading 'Browsing history'.
   The 'Delete Browsing History' dialog box is displayed.
4. Click the 'Delete files...' button.
5. Click the 'Yes' button to confirm the deletion of your temporary Internet files.
6. Click the 'Close' button to close the 'Delete Browsing History' dialog box.
7. Click the 'OK' button to close the 'Internet Options' dialog box.
8. Attempt to download again.

If you are using Internet Explorer 6.0…

1. Launch Internet Explorer.
2. Go to Tools > Internet Options.
   The 'Internet Options' dialog box is displayed.
3. Click the 'Delete Files' button.
   The 'Delete File' dialog box is displayed.
4. Check the 'Delete all offline content' box.
5. Click the 'OK' button to confirm the deletion of your temporary Internet files.
6. Click the 'OK' button again to close the 'Internet Options' dialog box.
7. Attempt to download again.

If you are using Firefox 2.x…

1. Launch Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Select the 'Privacy' option.
   The 'Privacy' options are displayed.
4. Under the 'Private Data' heading, click the 'Clear Now…' button.
   The 'Clear Private Data' dialog box is displayed.
5. Check option 'Cache' and ensure that the other checkboxes are not checked.
6. Click 'Clear Private Data Now' to delete your temporary Internet files.
7. Click 'OK' to close the 'Options' dialog box.
8. Attempt to download again.

If you are using Firefox 1.x…

1. Launch Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Click the 'Privacy' button.
   From the areas listed, locate 'Cache'. Click the 'Clear' button to the right of 'Cache' to delete your temporary Internet files.
4. Click the 'OK' button again to close the 'Options' dialog box.
5. Attempt to download again.

Back to top

I am unable to transfer OverDrive MP3 Audiobook titles to my iPod Shuffle using OverDrive Media Console. How can I transfer OverDrive MP3 Audiobooks to my iPod Shuffle?

OverDrive MP3 Audiobook content should play on the iPod Shuffle, but you must use iTunes to transfer OverDrive MP3 Audiobook files to the device rather than using the OverDrive Media Console Transfer Wizard. For instructions on adding OverDrive MP3 Audiobooks to the iTunes Library, click here.

Back to top

I am unable to transfer OverDrive MP3 Audiobook titles to my Zune using OverDrive Media Console. How can I transfer OverDrive MP3 Audiobooks to my Zune?

OverDrive MP3 Audiobook content should play on the Zune, but you must use Zune Marketplace to transfer OverDrive MP3 Audiobook files to the device rather than using the OverDrive Media Console Transfer Wizard. For instructions on adding OverDrive MP3 Audiobooks to the Zune Marketplace, click here.

Back to top

I tried to transfer an OverDrive MP3 Audiobook to my Apple device, but I got an error reading 'An error occurred while attempting to transfer "Title"'. What should I do?

The steps taken depend on the type of Apple device. Do one of the following…

• If you are trying to transfer to an iPod Shuffle, OverDrive Media Console cannot transfer MP3 content to the iPod Shuffle. Instead, use iTunes to transfer MP3 titles to the iPod.
• If you want to use the OverDrive Media Console Transfer Wizard to transfer content to an Apple device other than the Shuffle, the setting 'Manually manage music' must be enabled in iTunes before you can complete the transfer. Adjust this setting as follows…
  1. Connect your device to your computer.
  2. If it does not launch automatically, open iTunes (version 7.6.2.9 or newer).
  3. In iTunes, locate your device in the left vertical navigation panel (under heading 'DEVICES'), and click your device.
     The 'Summary' screen is displayed.
  4. If it is not already checked, place a checkmark next to option 'Manually manage music'.
  5. Click the 'Apply' button.
     The iTunes 'Summary' screen refreshes, and your changes are saved.
  6. If desired, close iTunes.

Back to top

I tried to transfer an OverDrive MP3 Audiobook to my Windows Mobile Device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' What should I do?

This error occurs if you have specified that you want to save a title to a sub-folder on an encrypted SD card. Currently, OverDrive Media Console only supports transfer of OverDrive MP3 Audiobooks to the root folder of encrypted SD cards. Transfer to sub-folders is supported if your SD card is not encrypted.

Back to top

I cannot find the information I am looking for. What should I do?

If you cannot find the information you are looking for with reference to our Help section, please email support. In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible).
• Exact text of any error message.
• URL(s) of any error page(s) you encounter.
• Library card number.
• Title(s) of problem selection(s).
• OverDrive Media Console version (find this in OverDrive Media Console under Help > About OverDrive Media Console).
• Window Media Player version (find this in OverDrive Media Console under Help > About OverDrive Media Console).
• Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.).
• Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About).
• If applicable, PDA device type and operating system.

Back to top

Last updated: Aug 15, 2008